Inhomogeneous CTMC Model of a Call Center with Balking and Abandonment
نویسنده
چکیده
This paper considers a nonstationary multiserver queuing model with abandonment and balking for inbound call centers. We present a continuous time Markov chain (CTMC) model which captures the important characteristics of an inbound call center and obtain a numerical solution for its transient state probabilities using uniformization method with steady-state detection.
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عنوان ژورنال:
- CoRR
دوره abs/1504.07908 شماره
صفحات -
تاریخ انتشار 2015